Jerin shawarar rukuni
Kiyi lissafi 9–10 halin daidai da masu ba da shawarar, 7–8 a matsayin masu juyawa da 0–6 a matsayin masu nuni mara kyau.
Aiki NPS mai kyau
Shigar mudu talakawa daga jijiya-ka 0–10 don lissafi NPS nan-nan a na'urar binne.
NPS = kashi na masu ba da shaida − kashi na masu sabowa
Masu inganta suna sanya jiya 9–10, masu tsayawa 7–8 da masu ragewa 0–6. Masu tsayawa ana kirga su a cikin jimillar adadin amsa amma ba a kai su jiya a cikin raguwa ba.
Kula iyaye NPS ta hanya ta BainKarin kyauta na goyan sabuwar abokan cinikin
Keep every customer conversation in one support workspace
Gwada SupoviaHow the NPS calculation works
Kirga kuɗi kashi
Raba kowane adadin ƙungiya da duk amsa mai inganci daga jiyya gida iri daya.
Cire masu lalata daga masu ingancewa
Cire farauta masu bugi daga farauta masu ba da shawarar kuma zagaye scoren zuwa lamba duka.
Abin da NPS lambar ke nufi
NPS wani score ne daga −100 zuwa 100 bisa ga watakila tambaya ta shawara 0–10. Passives suna dalilita hadewar ƙungiyar koda kuwa ba a cire su kai tsaye ba saboda suna faɗa a cikin jimillar.
Scores ba su bayyana dalilin da suka sa alaƙa da wannan amsa. Yi aiki da jerin albarkacin gida kuma daidai na daurin jerin bincike don kara haɗi.
Kwatanta jerin abubuwan da aka samu akai-akai
Ci da shawarar tambayar, jama'a, tsarin sadarwa da anfanin lokaci. Canje-canjen ga kowane daga cikin waɗannan za su iya motsa scores ta waje daga halin ƙarfafan aiki.
Raba bayanan binciken kuma adana su ne kawai a cikin tsarin da ƙungiyarku ta amince da su. Wannan kalkuleta ba ya loda su, sai dai idan suna cikin PDF ɗin da kuka nemi mu aiko muku, wanda ba a adana shi.
NPS calculator questions
Me yake haka a cikin passive?
Scores na 7 da 8 su passive. Ba a ƙara su ko a cire su kai tsaye ba, amma suna zauna a cikin jimlar adadin amsa da aka yi amfani da ita don ƙididdige pasukalan mai taba da abin da ake taba.
Wali yake NPS zai iya zama mara kyau?
Scores shine ne masu neman aiki minu % bawai minus bakin jiya % masu neman aiki. Yana da mara kyau lokacin da bakin jiyaShare ya fi girma.
Does Supovia receive my survey counts?
Sai idan ka nemi PDF ne za a aika maka, kuma ba za a adana shi ba. In ba haka ba, adadi da maki za su kasance a burauzarka. Bayanai na nazari suna karɓar sunan kayan aiki kawai, yare da ko an aika PDF, domin a iya auna yadda ake amfani da kayan aikin ba tare da bayanan binciken ra’ayi ba.