Jerin shawarar rukuni
Kiyi lissafi 9–10 halin daidai da masu ba da shawarar, 7–8 a matsayin masu juyawa da 0–6 a matsayin masu nuni mara kyau.
Aiki NPS mai kyau
Shigar mudu talakawa daga jijiya-ka 0–10 don lissafi NPS nan-nan a na'urar binne.
NPS = kashi na masu ba da shaida − kashi na masu sabowa
Masu inganta suna sanya jiya 9–10, masu tsayawa 7–8 da masu ragewa 0–6. Masu tsayawa ana kirga su a cikin jimillar adadin amsa amma ba a kai su jiya a cikin raguwa ba.
Kula iyaye NPS ta hanya ta BainKarin kyauta na goyan sabuwar abokan cinikin
Keep every customer conversation in one support workspace
Gwada SupoviaHow the NPS calculation works
Kirga kuɗi kashi
Raba kowane adadin ƙungiya da duk amsa mai inganci daga jiyya gida iri daya.
Cire masu lalata daga masu ingancewa
Cire farauta masu bugi daga farauta masu ba da shawarar kuma zagaye scoren zuwa lamba duka.
Abin da NPS lambar ke nufi
NPS wani score ne daga −100 zuwa 100 bisa ga watakila tambaya ta shawara 0–10. Passives suna dalilita hadewar ƙungiyar koda kuwa ba a cire su kai tsaye ba saboda suna faɗa a cikin jimillar.
Scores ba su bayyana dalilin da suka sa alaƙa da wannan amsa. Yi aiki da jerin albarkacin gida kuma daidai na daurin jerin bincike don kara haɗi.
Kwatanta jerin abubuwan da aka samu akai-akai
Ci da shawarar tambayar, jama'a, tsarin sadarwa da anfanin lokaci. Canje-canjen ga kowane daga cikin waɗannan za su iya motsa scores ta waje daga halin ƙarfafan aiki.
Tsara da adana bayanan bincike na asali a cikin tsarin da jama'arka ta yi imani da shi kawai. Wannan kalkuleta ba ta aiki da shi ba.
NPS calculator questions
Me yake haka a cikin passive?
Scores na 7 da 8 su passive. Ba a ƙara su ko a cire su kai tsaye ba, amma suna zauna a cikin jimlar adadin amsa da aka yi amfani da ita don ƙididdige pasukalan mai taba da abin da ake taba.
Wali yake NPS zai iya zama mara kyau?
Scores shine ne masu neman aiki minu % bawai minus bakin jiya % masu neman aiki. Yana da mara kyau lokacin da bakin jiyaShare ya fi girma.
Does Supovia receive my survey counts?
A'a. Kiraye da scores suna jiya a cikin naka browser. Analytics kawai sun sami sutturan kayan aiki da harshe don haka amfani da kayan aiki za a iya auna ba tare da bayanan bincike ba.