Customer support software for your website and apps

Live chat support software is an essential tool for businesses seeking to provide prompt, efficient customer service. It enables real-time, one-on-one conversations with customers who need assistance, improving response times significantly compared to traditional email support. Live chat support also helps build trust and rapport with your customers, as they appreciate immediate attention to their concerns. Additionally, it can lead to increased conversions and sales, as customers are more likely to purchase when their questions and concerns are addressed promptly.

Yes, most live chat software solutions, including Supovia, are designed to integrate seamlessly with a wide variety of platforms and tools. This can include your website, mobile app, customer relationship management (CRM) systems, and other software. This allows you to centralize your customer interactions and keep track of customer data more efficiently, leading to improved service over time.

The translation feature in live chat software like Supovia allows businesses to communicate effectively with customers from around the world. It automatically translates incoming messages to the language set by the support agent and translates outgoing messages to the customer's preferred language. This removes language barriers, ensuring clear and accurate communication between your business and its customers, regardless of their location or language.

Live chat software can greatly enhance the user experience on your website. It provides a convenient and instant way for visitors to ask questions or resolve issues without leaving your site. This immediate, on-page support can increase engagement, encourage visitors to stay longer, and ultimately lead to higher conversion rates. Additionally, many live chat solutions offer features like proactive chat, where you can automatically initiate conversations based on certain customer behaviors, further improving the user experience.

Live chat software typically comes with a variety of analytics capabilities. These can provide insights into chat volumes, response times, customer satisfaction levels, and more. You can also see which pages on your website or app trigger the most chats, helping you identify areas that may need improvement. These analytics can be invaluable in understanding your customers' needs and improving your overall customer service strategy.

Yes. Supovia is Globo under a new name — we rebranded from Globo to Supovia in 2025. Globo Chat and Globo Support are the same live chat and customer support software you already know, now with a full help center, customer conversations and integrations under the Supovia brand. If you signed up as a Globo customer, your account carried over automatically. The old globo.support domain has been retired, so update any bookmarks or links to supovia.com.