Werengani odziwika bwino
Maneta ma mitu amene akugwirizana ndi mawu anu a "satisfied"—nthawi zambiri 4 ndi 5 pa scale ya mfundo zisanu.
Njira ya kusangalala ya mahali omwe m'mapaketi a ntchito mwaulere
Sinthani za mafunso a anthu akhale chipatala cha kuthekera. Kuwerengera kumatha pokhapokha mu browser yako komanso sikufunika kulembeza.
CSAT = mayank okwanira ÷ mayank onse × 100
Pa kusanthula kukhuta kwa malo asanu, mayankho akuti 4 kapena 5 nthawi zambiri amawerengedwa ngati okhulupirika. Phalani funso ndi sikelo yokhalira pa n'themba mukafalitsa nthawi zina.
Yangʼanso CSAT method kuchokera QualtricsZida zambiri zamasanidwe a makasitoma opandala phindu
Sinthani zakachithandizidwe za makasitoma kukhala ntchito yamphamvu yokonzedwa
Yesani SupoviaMomwe kusanthula kwa CSAT kumugwira ntchito
Lowani zonse
Lowetsani nambala yonse ya mayankho owonetsa kuchokera mu survey yomweyo ndi nthawi ya kuulula.
Kuwerengapo peresenti
Makalakalata amagawana mayankho okwanira ndi mayankho onse ndipo amagwiliza ndi 100.
Kusiyana kwa kasiyani pa chitukuko cha ogwiritsa ntchito
Mtengo wa kutengeka kwa makasitoma umasinthitsa magawo a odziyankhula omwe asankhidwe yankho lolimba. Ndilofunika pambuyo pa kugwirizana kosungira, kugula kapena sitepe yosintha.
CSAT imawonetsa mayankho a survey yomwe mwasonkhala, osati msonkhano uliwonse wa makasitomala. Lembani funso, sikelo, nsonga, ndi nthawi ya survey kuti kusiyana kwake kukhale kokhala ndi mfundo.
Gwiritsa ntchito zotsatira mwadala
Bwerezani ngati bwerezo: funso lomwelo, malire a kwiyesera, ndi mawindo a mayankho. Sample yaying'ono ingasinthe mwamphamvu ngati yankho limodzi limasinthidwa.
Gwirizanani peresenti ndi kuchuluka kwa mayankho ndi mufufuzo wa mtima mkati mwa dongosolo lanu lenyenye. Patsidino ili siliyamatagetsi kapena kusungitsa chilichonse.
CSAT calculator mafunso
Mayiti yomwe imawerengedwa ngati okwanira?
Pa scale ya kuchitikiriza yamakona asanu, zotsatira za 4 ndi 5 zimakounted kuti ndi zochitikiriza. Ngati survey yanu imagwiritsa ntchito scale ina, fotokozerani zosankha zomwe zili bwino musanaŵerengere zotsatira.
Kodi chowerengera ichi chimakhala ndi data ya survey?
Ayi. Kuwerengera kumachitika mu intaneti yanu. Supovia analytics imapokela chabe dzina la chida ndi chilankhulo cha tsamba, osapokela kuchuluka kwa mayankho kapena kuwerenga komwe kunabalamutsidwa.
Kodi mungamuphatikize CSAT pakati pa channels?
Mutha kutha, koma okha pomwe funso, sikelo, chomezero ndi window ya kuyeza ndi zofanana. Kusiyana kwa njira ndi kusiyana kwa ma rate a kuyankha kumatha kusinthasintha kuyerekeza.