Njira ya kusangalala ya mahali omwe m'mapaketi a ntchito mwaulere

Sinthani za mafunso a anthu akhale chipatala cha kuthekera. Kuwerengera kumatha pokhapokha mu browser yako komanso sikufunika kulembeza.

Zachinsinsi kuyambira pakupangidwa kwake: Chiwerengero cha mayankho ndi zotsatira zanu zimakhala mu msakatuliwu pokhapokha mutatipempha kuti tikutumizireni ngati PDF, ndipo siziphatikizidwa mu ziwerengero za kagwiritsidwe ntchito ka tsamba lino.

CSAT = mayank okwanira ÷ mayank onse × 100

Pa kusanthula kukhuta kwa malo asanu, mayankho akuti 4 kapena 5 nthawi zambiri amawerengedwa ngati okhulupirika. Phalani funso ndi sikelo yokhalira pa n'themba mukafalitsa nthawi zina.

Yangʼanso CSAT method kuchokera Qualtrics

Zida zambiri zamasanidwe a makasitoma opandala phindu

NPS calculatorKalicita koyamba kuyankha

Sinthani zakachithandizidwe za makasitoma kukhala ntchito yamphamvu yokonzedwa

Yesani Supovia

Momwe kusanthula kwa CSAT kumugwira ntchito

Werengani odziwika bwino

Maneta ma mitu amene akugwirizana ndi mawu anu a "satisfied"—nthawi zambiri 4 ndi 5 pa scale ya mfundo zisanu.

Lowani zonse

Lowetsani nambala yonse ya mayankho owonetsa kuchokera mu survey yomweyo ndi nthawi ya kuulula.

Kuwerengapo peresenti

Makalakalata amagawana mayankho okwanira ndi mayankho onse ndipo amagwiliza ndi 100.

Kusiyana kwa kasiyani pa chitukuko cha ogwiritsa ntchito

Mtengo wa kutengeka kwa makasitoma umasinthitsa magawo a odziyankhula omwe asankhidwe yankho lolimba. Ndilofunika pambuyo pa kugwirizana kosungira, kugula kapena sitepe yosintha.

CSAT imawonetsa mayankho a survey yomwe mwasonkhala, osati msonkhano uliwonse wa makasitomala. Lembani funso, sikelo, nsonga, ndi nthawi ya survey kuti kusiyana kwake kukhale kokhala ndi mfundo.

Gwiritsa ntchito zotsatira mwadala

Bwerezani ngati bwerezo: funso lomwelo, malire a kwiyesera, ndi mawindo a mayankho. Sample yaying'ono ingasinthe mwamphamvu ngati yankho limodzi limasinthidwa.

Phatikizani chiwerengero cha peresenti ndi kuchuluka kwa mayankho komanso ndemanga zofotokoza zambiri m’dongosolo lanu la malipoti. Tsambali silitumiza kapena kusunga chilichonse mwa izi mwadala: chiwerengero cha mayankho chimachoka patsambali pokhapokha mu PDF yomwe mwatipempha kuti tikutumizireni.

CSAT calculator mafunso

Mayiti yomwe imawerengedwa ngati okwanira?

Pa scale ya kuchitikiriza yamakona asanu, zotsatira za 4 ndi 5 zimakounted kuti ndi zochitikiriza. Ngati survey yanu imagwiritsa ntchito scale ina, fotokozerani zosankha zomwe zili bwino musanaŵerengere zotsatira.

Kodi chowerengera ichi chimakhala ndi data ya survey?

Ayi. Kuwerengera kumachitika pa msakatuli wanu, ndipo PDF yomwe mwapempha imatumizidwa kwa inu ndipo sisungidwa. Supovia analytics imalandira dzina la chida chokha, chilankhulo cha tsambali komanso ngati PDF inatumizidwa, osati kuchuluka kwa mayankho kapena ziwerengero zomwe zaŵerengedwa.

Kodi mungamuphatikize CSAT pakati pa channels?

Mutha kutha, koma okha pomwe funso, sikelo, chomezero ndi window ya kuyeza ndi zofanana. Kusiyana kwa njira ndi kusiyana kwa ma rate a kuyankha kumatha kusinthasintha kuyerekeza.