Kakuleta ya NPS yaulere

Lowetsani magulu atatu a mayankho kuchokera ku survey yanu ya 0–10 recommendation kuti muwerenge NPS molunjika mubrowser.

Zachinsinsi mwadala: Chiwerengero cha mayankho ndi NPS yanu zimangokhala pa msakatuliwu pokhapokha mutatipempha kuti tikutumizireni ngati PDF, ndipo siziphatikizidwa mu ziwerengero za kagwiritsidwe ntchito ka tsamba.

NPS = chiwerengero cha omwe akutsika − chiwerengero cha omwe akudana

Omphempheri amtengani 9–10, okhawo 7–8 ndipo oyipa 0–6. Okhawo amaphatikizidwa pali chiwerengero chonse cha mayankho koma popanda kuluntha mwachangu pakatikati pa kuphatikiza.

Bwereni njira yodziwika bwino ya kuyeza NPS kuchokera ku Bain

Zida zambiri zamasanidwe a makasitoma opandala phindu

Kuwerengera kwa CSATKalicita koyamba kuyankha

Pangani zonse za customer mu workspace imodzi ya support

Yesani Supovia

Momwe kuwerengera kwa NPS kumagwira ntchito

Mfundo za kugwirizana gulu

Owerengera 9–10 ngati otsimikiza, 7–8 ngati osakhalitsa komanso 0–6 ngati otsutsana.

Kuwerengera peresenti za gulu

Gawani nambala ya gulu iliyonse ndi motalala onse ovomerezeka kuchokera pa nthawi yomweyo ya survey.

Chotsani ma detractors kuchokera kwa promoters

Chotsani kuchepetsa kwa magulu a detractor mu magulu a promoter ndikupindika muwu ku nambala yonse.

Kuti NPS nambala imanenera chiyani

NPS ndi mtengo kuyambira −100 mpaka 100 potengera funso linalake la 0–10 lolingaliranso. Ma Passives amakamatira ma percentesi a gulu chifukwa ali gawo la chiwerengero chonse, ngakhale kuti sachotsedwa mwachindunji.

Marka siiyiyi siyingosiyingosi chifukwa cha momwe makasitamala anayankhe. Gwiritsa ntchito mafunso otsatira ndi kusankha makonda mobwerezabwereza kuti ongezepo momveka.

Yerekanitsa mayankho omveka

Lingalirani funso, anthu omwe amafunsidwa, njira yolankhulirana ndi nthawi yoyesedwera. Kusintha kwa chilichonse mwa izinziyi kumatha kusambisa cholembera cha pawokha, osadala pa mwayi wa kasitomala.

Gawani ndi kusunga deta yoyambirira ya kafukufuku mkati mwa makina ovomerezedwa ndi bungwe lanu lokha. Chowerengera ichi sichitumiza detayo pa intaneti, kupatula ngati ili mu PDF yomwe mwapempha kuti tikutumizireni, yomwe siimasungidwa.

NPS calculator questions

I'm ready to translate text to Nyanja. Please provide the phrase or text you'd like me to translate.

Mayimbidwe a 7 ndi 8 ndi otayamba. Sizigwiritsidwa ntchito mwachindunji monga zowonjezera kapena kuchotsa, koma zimakhalabe mu chiwerengero chonse cha mayankho omwe amagwiritsidwa ntchito kuwerengera peresenti ya omalipochi ndi otsutsutsa.

Chifukwa chiyani NPS ingakhale negative?

Kuchuluka kwa ma promoter kuchotsedwa ndi kuchuluka kwa ma detractor. Kumakhala kolakwika pomwe kuchuluka kwa ma detractor kukhala kokwanira.

Kodi Supovia imamulitsa mibazo yanu?

Pokhapokha mutapempha PDF: imatumizidwa kwa inu ndipo siisungidwa. Apo ayi, ziwerengero ndi masukulu zimakhalabe mu msakatuli wanu. Dongosolo lowunika kagwiritsidwe ntchito limalandira dzina la chida chokha, chilankhulo ndi ngati PDF yatumizidwa, kuti kagwiritsidwe ntchito ka chidacho kayezedwe popanda deta ya kafukufuku.