Tirsooni jawaab buuxa ah ka tirji
Tiri calka kararka ku jira qeexida surveyka ee raaxada—caadi ahaan 4 iyo 5 ee isweydaarsigga boqolka shanan ah.
Kalkuleeraha CSAT-ka oo Bilaash ah
U dhex mari jawaabaha cilladda macaamiisha si ay noqoto kharash dhaafka iyada oo jira. Xisaabtani waxa uu isugu shaqeyaa kaliyah web-browser-kaaga oo uu isbahaystay markhaati xitaa.
CSAT = jawaabaha ku qanacsan ÷ guud ahaan jawaabaha × 100
For a standard five-point satisfaction survey, responses rated 4 or 5 are usually counted as satisfied. Keep the question and scale consistent when comparing periods.
Dhamaadka habka CSAT ee QualtricsMore free customer-support tools
Iska bedel guud-geliyada macaamiisha oo ku yar shaqada taageerada ee la habeeyay
Supovia-ga isku daySida loogu xisaabtaa CSAT
Enter all responses
Geli tirada badda ah ee jawaabta saxda ah oo laga helay isku-dhawr iyo waqtiga wararka oo isku mid ah.
Qadarka la bixiye
Kalkuleyturku waxay qaybiyaa jawaabaha faraxsan ku tirada guud ee jawaabaha oo lagu dhufan yahay 100.
Waxaa CSAT cabbira sida macaamiisha ay ku faraxsan yihiin adeegga taageerada ay qaatteen.
Qiimeynta dukanka ah ee macaamiisha waxay ku faraha celcelinta qayb ka mid ah jawaabayaasha ay doorteen ee ku tilmaamaya qanacnaan. Waxay faa'iido leh marka laga dib gaaro isdhexgalka taageerada, iibka ama tilmaamaha bilaabista.
CSAT waxaa ka tarjumaya jawaabta sonkoron ee aad soo ururiyeen, ma aha customer kasta. Qor su'aasha, scale-ka, channelka iyo waqtiga sonkoron si iskudhafirka ay joogto inay macno leh ahaadaan.
Isticmaal natiijada si xasiloon ah
Isbaarbaro sida isku mid ah: su'aasha isku mid ah, hoos-u-dhaca doonista iyo wakhtiga jawaabta. Sampulka yar ayaa lagu gudbaarsan karaa aad u sii qaadi markii hal jawaab isbeddel.
Ku dar boqolleyda tirada jawaabaha iyo faallooyinka tayada leh gudaha nidaamkaaga warbixinta. Boggan si ula kac ah uma soo geliyo mana kaydiyo midkoodna: tirada jawaabuhu boggan way ka baxdaa oo keliya PDF aad naga codsato inaan kuu soo dirno.
CSAT kalkuleetarka su'aalaha
Waxaa qiyaastii CSAT ah oo kale oo lagu qiyaasaa ay jiraan jawaabooyin halista leh ama jawaabooyin ay qofku ku jaro?
Ku dhawaaqyo shan-tilmaam oo ku saabsan diyaar-garroonida, tirada 4 iyo 5 ayaa loo tiriyaa inay yihiin kuwo diyaar-garroon ah. Haddii surveyka-agu isticmaali karto miisaan kale, qeexo doorashada tpositive ka hor intaanan isbarbar dhigid natijada.
Does this calculator store survey data?
Maya. Xisaabintu waxay ka dhacdaa biraawsarkaaga, PDF-ka aad codsato waa laguu soo diraa mana la kaydiyo. Falanqaynta Supovia waxay heshaa oo keliya magaca aaladda, luqadda bogga iyo in PDF la diray iyo in kale; marna ma hesho tirada jawaabaha ama dhibcaha la xisaabiyey.
Waxaa kuu qiimayn kartaa CSAT alaab ka hor?
Waxaad kartaa, laakiin kaliya marka su'aasha, iskala, xaddiga iyo tirtirka wakhtiga ay isku mid yihiin. Farqiga chaannelka iyo kalafarqa heerka jawaabta ayaa sidaas beddelka kari kara isbarbardhiga.