Tirsooni jawaab buuxa ah ka tirji
Tiri calka kararka ku jira qeexida surveyka ee raaxada—caadi ahaan 4 iyo 5 ee isweydaarsigga boqolka shanan ah.
Kalkuleeraha CSAT-ka oo Bilaash ah
U dhex mari jawaabaha cilladda macaamiisha si ay noqoto kharash dhaafka iyada oo jira. Xisaabtani waxa uu isugu shaqeyaa kaliyah web-browser-kaaga oo uu isbahaystay markhaati xitaa.
CSAT = jawaabaha ku qanacsan ÷ guud ahaan jawaabaha × 100
For a standard five-point satisfaction survey, responses rated 4 or 5 are usually counted as satisfied. Keep the question and scale consistent when comparing periods.
Dhamaadka habka CSAT ee QualtricsMore free customer-support tools
Iska bedel guud-geliyada macaamiisha oo ku yar shaqada taageerada ee la habeeyay
Supovia-ga isku daySida loogu xisaabtaa CSAT
Enter all responses
Geli tirada badda ah ee jawaabta saxda ah oo laga helay isku-dhawr iyo waqtiga wararka oo isku mid ah.
Qadarka la bixiye
Kalkuleyturku waxay qaybiyaa jawaabaha faraxsan ku tirada guud ee jawaabaha oo lagu dhufan yahay 100.
Waxaa CSAT cabbira sida macaamiisha ay ku faraxsan yihiin adeegga taageerada ay qaatteen.
Qiimeynta dukanka ah ee macaamiisha waxay ku faraha celcelinta qayb ka mid ah jawaabayaasha ay doorteen ee ku tilmaamaya qanacnaan. Waxay faa'iido leh marka laga dib gaaro isdhexgalka taageerada, iibka ama tilmaamaha bilaabista.
CSAT waxaa ka tarjumaya jawaabta sonkoron ee aad soo ururiyeen, ma aha customer kasta. Qor su'aasha, scale-ka, channelka iyo waqtiga sonkoron si iskudhafirka ay joogto inay macno leh ahaadaan.
Isticmaal natiijada si xasiloon ah
Isbaarbaro sida isku mid ah: su'aasha isku mid ah, hoos-u-dhaca doonista iyo wakhtiga jawaabta. Sampulka yar ayaa lagu gudbaarsan karaa aad u sii qaadi markii hal jawaab isbeddel.
Iska raasee muranada celin ee tirada jawaabta iyo feedback-ka caasimiyaha ah oo ku jira nidaamka raportiga adigaa. Boggani si gaar ah uma soo uri ama uma haysto mid kasta oo ka mid ah labada.
CSAT kalkuleetarka su'aalaha
Waxaa qiyaastii CSAT ah oo kale oo lagu qiyaasaa ay jiraan jawaabooyin halista leh ama jawaabooyin ay qofku ku jaro?
Ku dhawaaqyo shan-tilmaam oo ku saabsan diyaar-garroonida, tirada 4 iyo 5 ayaa loo tiriyaa inay yihiin kuwo diyaar-garroon ah. Haddii surveyka-agu isticmaali karto miisaan kale, qeexo doorashada tpositive ka hor intaanan isbarbar dhigid natijada.
Does this calculator store survey data?
No. The calculation runs in your browser. Supovia analytics receive only the tool name and page language, never response counts or the calculated score.
Waxaa kuu qiimayn kartaa CSAT alaab ka hor?
Waxaad kartaa, laakiin kaliya marka su'aasha, iskala, xaddiga iyo tirtirka wakhtiga ay isku mid yihiin. Farqiga chaannelka iyo kalafarqa heerka jawaabta ayaa sidaas beddelka kari kara isbarbardhiga.