Jidhaafinta cabbirkinta kooxda
Tiri 9–10 jawaab oo promoters ah, 7–8 oo passives ah iyo 0–6 oo detractors ah.
Caliyeysan NPS-ka oo saleeban
Enter the three response groups from your 0–10 recommendation survey to calculate NPS instantly in your browser.
NPS = percentage of promoters − percentage of detractors
Promoters ayaa qiimaynaya 9–10, passives 7–8 iyo detractors 0–6. Passives waa ku jiraan tirada guud ee jawaabta laakiin kuma jiraan direktiga ah ee kala-duwinta.
Dib u eeg habka cabbiraadda NPS ee rasmiga ah ee BainMore free customer-support tools
Keep every customer conversation in one support workspace
Supovia-ga isku dayHow the NPS calculation works
Xisaabin qaybtaha kooxda
Jaggee tirada kasta lagu soo rogo kol dhammaan jawaabta ansaxda ah ee xilli imdaha la mid ah.
Ka jira promoters-ka detractors-ka
Ka jira debtorka ka jira foomiyaha oo kula jira gaba dhaaf tirada buuxa.
Maxaa lambarkaas NPS ah u macnaheeya
NPS waa qiimo ka mid ah −100 ilaa 100 oo ku salaysan su'aal gaar ah oo 0–10 ah oo ku saabsan taladda. Labiska waxay saameeyaan qoygga badhan sida ay yihiin qaybta guud, inkastoo ay si toos ah loo maqan karin.
Skor-ka waa inaan sharaxin sababta ay macaamiishku sidaas u jawaabtay. Isticmaal feedback-ka xiga iyo sampul-ka shuruuc ah oo joogto ah si aad kuudu dariso dhawr-gelineed.
Galiyada tilmaamaha oo joogto ah
Keep the question wording, audience, channel and measurement window stable. Changes to any of these can move the score independently of the customer experience.
Kala sooca imaaraadka shaaca ah ee kaliya ku jira nidaamyada ku eedeynta ah ee uu qof-isticmaale ah dhamaystiro. Xisaabintan ayaa aan iska diri.
NPS calculator questions
Maxaa sababa passive-yada lala daruulayo?
Skoorarka 7 iyo 8 waa passive. Lama daarin ama lama jaarin si toos ah, laakiin waxay joogaan tirada guud ee jawaabta oo loo isticmaalaa si loo xisaabin dhamaan pascentigga kaas iyo dib-u-dhiibaaca.
Yaa NPS noqon kara mid taban (negative)?
Skoorka waa faraqa ka dhexeeya gacan-bixiyeyaasha iyo ka-dib-celiyeyaasha. Waxay noqon kartaa mid taban markii qayb-ku-taallada ka-dib-celiyeyaasha ay ka weyn tahay.
Does Supovia receive my survey counts?
Maya. Tirada iyo qiimeeyska ayaa jira baraha browserkaga. Analytics waxa ay helaan kaliya magaca tool-ka iyo luuqadda si tayada isticsaamolka loo cabbiri karo iyada oo aan xogta suuragalka ah.