Bala izimpendulo ezinelisekile
Bala izindlela zokumbuzo ezingena kumncaciso wakho wokuthokozeleka—okuvamile 4 no-5 esilinganiseleni samazinga amahlanu.
Isixwayiso CSAT eliminisiwe
Gubaza izimpendulo zokubuza umbuzo zomthelela womuntu abavala izicelo zokusekelwa zibe yimpambana emsulwa. Isibalo siyasebenza kuphela ebhrawuseni yakho futhi akudingi isibhaliso.
CSAT = izimpendulo ezineliphi ÷ izimpendulo zonke × 100
Ku-surveyini yokuzithandela enezinqambi ezinhlanu ezisezingeni, izimpendulo ezivotwe 4 noma 5 zivame ukubalwa njengezithandekile. Gcina umbuzo nesilinganiso siqhubekile uma kuqhathaniswa izikhathi.
Bheka indlela ye-CSAT ka-QualtricsAmathuluzi anengqondo amangenathokhoji womthwali-umuntu
Guqula ukuxhumana kwabantu besupport ibe umsebenzi olungiselele
Zama uSupoviaIndlela i-CSAT ebalwa ngayo
Ngena zonke izimpendulo
Faka inombolo ephelele yamajikelelo avalidi evela kusurvey efanayo nenkathi yokumalikeza.
Bala ihlahla
Ikhalkukheta yefomula ihlukanisa izimpendulo ezanelisayo ngenombolo yonke yezimpendulo bese iphindaphinda ngo-100.
Ukuthi CSAT kukalula
Isikwelo sokuthokozela kwekhasimende sikhipha inxalenye yabavakalisi abakhethe impendulo ethokozisayo. Kuyasiza ngemuva kwekulandelana nokusekela, ukuthenga noma isigaba sokuqalisa.
CSAT ibonisa izimpendulo zokuhlola ozukuqoqe, hhayi wonke umuntu osebenzisanayo. Qopha umbuzo, isikali, isatshi kanye nesikhathi sokuhlola ukuze ikulandelana ihlale inemininingwane.
Sebenzisa umphumela ngokuhloniphekile
Qhathanisa okufanayo nokufanayo: umbuzo womhloli ofanayo, umngeni wokugculisa kanye nenjangelwazi lesiphonsiwe. Isampula encane ingagudluza ngamandla lapho kugcina impendulo.
Iyunithi ipersenthi ngesamba sokuthi bangaki abantu abaphendule kanye nokunikezela kwengcondvo ekhululekile ngaphakathi kwesistimu yakho yokubalisa. Ikhasi leli lidonsela ngabugumiseli ukuthi likhiphela noma ligcine noma yini.
Isicatshulelo sekhompuyutha se-CSAT
Ngubani umholo obalwa njengokwanele?
Ku-scale yokuthobeleka enezinqanqathu ezinhlanu, izinga elingu-4 nelingu-5 livame ukubhekwa njenganelisekile. Uma ukuhlola kwakho kusebenzisa elinye ikhala, chaza izikhethwano ezinhle ngaphambi kokuthelekisa iziphumo.
Does this calculator store survey data?
No. The calculation runs in your browser. Supovia analytics receive only the tool name and page language, never response counts or the calculated score.
Ingabe ngingakwazi ukuthelekisa i-CSAT cishe namachaneli?
Ungaziboni, kodwa kuphela lapho umbuzo, isilinganiso, umthimbo kanye nefasitela lokususumuza ziyahambelana. Umehluko wekhaneyi kanye nomehluko womzali wokunginisa angase abe nobunzima ekufaniseni.