Isixwayelo se-NPS samahhala

Faka amaqembu amathathu okugcwalisa esivivaneni sokuphenya ukusukela ku-0–10 ukuze ubale i-NPS ngesiquphi ngesikhathi sokukhululeka kwakho.

Iyimfihlo ngesinsi: izibalo zesimpilo nomNPS wakho uhlala kule browser futhi azikho ukuthi zifakwe kusekelweni lwedatha.

NPS = percentage of promoters − percentage of detractors

Ababambeki banakile amaphuzu 9–10, abangaphumula 7–8 futhi abancikinci 0–6. Abangaphumula abandulela kuhlobo lonke lokugcina impendulo kodwa hhayi ngqo ekusuleni.

Khutshela indlela ephangiwe ye-NPS evela ku-Bain

Amathuluzi anengqondo amangenathokhoji womthwali-umuntu

Isihluzi se-CSATIsithuluzi sesikhathi sokuphendula okokuqala

Keep every customer conversation in one support workspace

Zama uSupovia

Ngubani indlela yokubala i-NPS

Amakho emngcelempilo

Bala amaphoyinti angu-9–10 njengo-promoters, 7–8 njengo-passives kanye 0–6 njengo-detractors.

Bala amasetshenziswa eqenjini

Hlukanisa isibalo seqembu ngamaqembu amavoteli avumelekile ensimu efanayo yohlolo.

Susa abathandi kunomsebenzile

Susa isiqalo sedetractor percentage ku-promoter percentage bese uphindela isikhala esiwhole number.

Umuntu Uyini Isikali SaNPS

I-NPS iyisikali esisuka ku-−100 kuya ku-100 kusekelwe umbuzo othile we-0–10 wokuphumela phansi. Ama-Passives athinta amapesenti eqembu ngoba ayinxenye yesilinganiso, nakuba angasekhululwanga ngqo.

Isikole asibonisa ukuthi kutheni amakhasimende abuza njengoba wenza. Sebenzisa uluvo olungeziwe kanye nokusampula okungaguquguquki kohlamulelo ukuze wengeze umhlangano.

Qhathanisa imibuzo ehlile

Gcina umbuzo, inhlalakahle, isiteshi, nesikhathi sokusukalela esizinzile. Izinguquko kunoma yini yalezi zinto zingakwazi ukuhambisa isikolo ngokuzimela kokuphathwa okusempilweni kombili.

Hlukanisa futhi ugcine idatha yesiveyili eliyisisekelo kuphela ngaphakathi kwezinhlelo ezivumelwe yinhlangano yakho. Lokhu kukalkuleyita akumo uplode.

Imibuzo yesibali se-NPS

Kungani izinkinga ezingatholakalwa zifakwe?

Amaphuzu e-7 no-8 angama-passives. Awafakwanga noma awathathwa ngqo, kodwa ahlala ku-total response count esetshenziselwa ukubala amapesenti we-promoter ne-detractor.

NPS ingaba lingaba negative?

Isikolo siyindlela yokususa isetshenziswe ezikhundleni zezithembu kusetshenziswe ngalaa isetshenziswe. Kunjalo lapho ingatshali yezithembu ikhulu kunekhiye yokususa.

I can only translate text to Zulu. Please provide the text you'd like translated.

Ayoba. Izibalo nezamaphuzu zihlala kubhrawuza yakho. I-Analytics ifumana kuphela igama lethuluzi kanye nolimi ukuze ukusetshenziswa kwethuluzi kungatholakala ngaphandle kwedatha yekhasi lokuvota.