Amakho emngcelempilo
Bala amaphoyinti angu-9–10 njengo-promoters, 7–8 njengo-passives kanye 0–6 njengo-detractors.
Isixwayelo se-NPS samahhala
Faka amaqembu amathathu okugcwalisa esivivaneni sokuphenya ukusukela ku-0–10 ukuze ubale i-NPS ngesiquphi ngesikhathi sokukhululeka kwakho.
NPS = percentage of promoters − percentage of detractors
Ababambeki banakile amaphuzu 9–10, abangaphumula 7–8 futhi abancikinci 0–6. Abangaphumula abandulela kuhlobo lonke lokugcina impendulo kodwa hhayi ngqo ekusuleni.
Khutshela indlela ephangiwe ye-NPS evela ku-BainAmathuluzi anengqondo amangenathokhoji womthwali-umuntu
Keep every customer conversation in one support workspace
Zama uSupoviaNgubani indlela yokubala i-NPS
Bala amasetshenziswa eqenjini
Hlukanisa isibalo seqembu ngamaqembu amavoteli avumelekile ensimu efanayo yohlolo.
Susa abathandi kunomsebenzile
Susa isiqalo sedetractor percentage ku-promoter percentage bese uphindela isikhala esiwhole number.
Umuntu Uyini Isikali SaNPS
I-NPS iyisikali esisuka ku-−100 kuya ku-100 kusekelwe umbuzo othile we-0–10 wokuphumela phansi. Ama-Passives athinta amapesenti eqembu ngoba ayinxenye yesilinganiso, nakuba angasekhululwanga ngqo.
Isikole asibonisa ukuthi kutheni amakhasimende abuza njengoba wenza. Sebenzisa uluvo olungeziwe kanye nokusampula okungaguquguquki kohlamulelo ukuze wengeze umhlangano.
Qhathanisa imibuzo ehlile
Gcina umbuzo, inhlalakahle, isiteshi, nesikhathi sokusukalela esizinzile. Izinguquko kunoma yini yalezi zinto zingakwazi ukuhambisa isikolo ngokuzimela kokuphathwa okusempilweni kombili.
Hlukanisa futhi ugcine idatha eyisisekelo yocwaningo kuphela kumasistimu agunyazwe yinhlangano yakho. Lesi sibali asiyilayishi idatha, ngaphandle kwalapho ikufayela le-PDF osicela ukuba sikuthumelele yona, kodwa lelo fayela aligcinwa.
Imibuzo yesibali se-NPS
Kungani izinkinga ezingatholakalwa zifakwe?
Amaphuzu e-7 no-8 angama-passives. Awafakwanga noma awathathwa ngqo, kodwa ahlala ku-total response count esetshenziselwa ukubala amapesenti we-promoter ne-detractor.
NPS ingaba lingaba negative?
Isikolo siyindlela yokususa isetshenziswe ezikhundleni zezithembu kusetshenziswe ngalaa isetshenziswe. Kunjalo lapho ingatshali yezithembu ikhulu kunekhiye yokususa.
Ingabe i-Supovia ithola izibalo zami zocwaningo?
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