Tatau ngā whakautu kua whakatokeke
Tatau i ngā kaute e rite ana ki tō whakamaarama tūtei o te whakataunga—e rite ana ko 4 me 5 i runga i tēnei tāwhā rima-pūwāwā.
Pouipokapoka CSAT
Whakaritea nga whakautu aromatawai a te kaihoko kia whai hua ma te ōrau ngawari. Ka mahia te tatauranga i runga noa i a koe pūmau, kaore he whakauru taka.
CSAT = ngā whakautu pai ÷ ngā whakautu katoa × 100
Mo te uuesuuesi ngata-rima paerewa, ko nga whakahoki kua ā-tohu 4 me te 5 e kiia ana he hari. Kia tūturu te pātai me te tauine i te waahi ka whakataurite ai i nga wā.
Tirohia te tikanga CSAT mai i QualtricsMore free customer-support tools
Whakatūria ngā kōrerorero ake tūmataiti ki roto i te mahi tautoko kua whakahaere
Whakamatau a SupoviaMe pēhea te mahi a te tatau CSAT
Enter all responses
Enter the total number of valid responses from the same survey and reporting period.
Tatauhia te ōrau
Ko te tatauranga ka whakaoti i ngā whakautu kua ngata ki te tapeke o ngā whakautu katoa, ka whakareanga ki te 100.
He aha te CSAT e ine ai
Ko te tohu ngā-whakatōtika-a-te-tamariki he whakarapopoto i te waahanga o ngā kaitauutuutu i whiriwhiri i te whakahui whakatōtika. He whaipainga ake i muri i te tuhinga tautoko, hokonga, rānei taahinga whakatupu.
Ka whakaata te CSAT i ngā whakautu aroliau i kohia e koe, kāore i ia kiritaki. Tuhia te pātai, te tīkanga, te aratau me te wā aroliau kia whai kiko tonu ngā whakatairanga.
Whakamahia te hua ki te tika
Whakataurite pēnei ki te pēnei: te pātui patuitui kotahi, te paewae whakatotika, me te matapihi urupare kotahi. Ka nui te neke o te tauira iti i te wā e huri ai te urupare kotahi.
Pair the percentage with response volume and qualitative feedback inside your own reporting system. This page deliberately does not upload or retain either.
Whakamātautau CSAT
Ko ēhea ngā whakautu e tatauhia ana hei ngā kua ea?
I ki a ia he rima-tohu pauna whakamanawa, ko nga kaute 4 me 5 e kiia ana ko te pai. Mena ka whakamahi koe i tetahi atu pauna, tautuhia nga kowhiringa pai i mua i te whakataurite i nga hua.
Does this calculator store survey data?
Kao. Ka rere te tatauranga i roto i tō pūkoro. Ko Supovia analytics ka whaiwhaiwhai noa i te ingoa taputapu me te reo whārangi, kāore e whaiwhaiwhai i ngā tatau whakahoki, i te kaute i tataurangahia.
Ka taea e au te whakataurite CSAT puta noa i ngā tāura?
Ka taea, engari anake ki te wā e ōrite ana te pātui, te tauine, te paepae me te matapihi ine. Ka taea e nga rereketanga o te pokapū me te reanga whakahoki te whakapotitanga.