Nga tohu tūtohinga rōpū
Tatau 9–10 whangai hei kaiwhakapakari, 7–8 hei kaiwhakatūmau me te 0–6 hei kaiwhakahengarei.
Kaipuke NPS koreurangi
Enter the three response groups from your 0–10 recommendation survey to calculate NPS instantly in your browser.
NPS = te ōrau o ngā kaiwhakaatu − te ōrau o ngā kaiwhakahe
Kō ngā Kaiwhakaako Toiora kei te tohu 9–10, ngā kaiwhakaako noa 7–8 me ngā kaiwhakaako whakaheke 0–6. Kā whakauru ngā kaiwhakaako noa ki te mātotoru whakautu katoa engari ehara i te mea tika ki te tangohanga.
Arotakehia te tikanga ine NPS whai mana a BainMore free customer-support tools
Kia tupato ia ia customer conversation i roto i te tahi support workspace
Whakamatau a SupoviaMe pēhea te mahi a te NPS
Tatau i ngā ōrau rōpū
Wehewehe ia ia grup puutake ki nga whakautu whaimana katoa mai i te waa timata aromatawai kotahi.
Tango i ngā kaiwhakahē i ngā kaiwhakaatu
Tango te āhuatanga detractor i te āhuatanga promoter me te porowhita te kaute ki te nama katoa.
He aha te tikanga o te nama NPS
Ko te NPS he kaute mai i te −100 ki te 100 e ahu mai ana i tēhea pātai tūwhitinga 0–10. Ka whakapānga mai ngā Passives i ngā ōrau o te rōpū tēnā pea he wāhanga tonu rāua, ahakoa e kore rātou e tangohia tūturu.
Kaore te putanga e whakamārama i te take i whakautu ai ngā kaihoko. Whakamahia te aropuutanga whakamutunga me te kohikohi whakatupuranga motuhake hei taapiri horopū.
Whakataurite i ngā aroliolio tauriteanga
Panatoi te whakatakoto patere, te whakatupuranga, te ropu, me te matapihi whakatau. Ko te hurihanga ki etahi o enei ka taea te neke i te kaute motuhake mai i te wheako a te customer.
Wehea, puritia hoki ngā raraunga taketake o te rangahau ki roto anake i ngā pūnaha kua whakaaetia e tō whakahaere. Kāore tēnei tātaitai e tukuatu i aua raraunga, hāunga i roto i tētahi PDF ka tonoa e koe kia tukuna atu ki a koe; kāore taua PDF e penapenatia.
NPS calculator questions
He aha te take i whakauru ai ngā rerenga wāea?
Scores of 7 and 8 are passives. They are not added or subtracted directly, but they remain in the total response count used to calculate promoter and detractor percentages. Ko nga scores o 7 me 8 he passive. Kaore i te taapiri, i te tango ranei ki a ia ano, engari ka noho tonu ratou i roto i te tapeke whakaratonga i whakamahia hei tatau i nga paremata promoter me detractor.
Kaore te NPS e taea te whakarua ki raro iho?
Ko te kaupapa he te ōrau kaiwhakaputa minus te ōrau kaiwhakahe. He urupare ka noho he kino ina nui ake te waahanga kaiwhakahe.
Kei te whiwhi a Supovia i aku tatauranga rangahau?
Mēnā ka tono koe mō te PDF anake: ka tukuna atu ki a koe, ā, kāore e penapenahia. Ki te kore, ka noho tonu ngā tatau me ngā kaute ki tō pūtirotiro. Ko te ingoa o te taputapu, te reo me te tūnga mēnā i tukuna he PDF anake ka tukuna ki ngā ratonga tātari, kia taea ai te ine i te whakamahinga o te taputapu me te kore e whiwhi raraunga rangahau.