Pipilihia tetahi whakamāramatanga wā
Whakatau mēnā ka whakamahi te pūrongo i te wā maramataka, i te wā mahi rānei, ā kia mau taua whakamāramatanga mo ia tikiti kua whakauru.
Whānuitanga wā urupare tuatahi tātai
Meahuatia te roa o te tatari a nga kaihoko mo te whakautu tumuaki a te tangata tautoko. Whakamahia he waeine wā marama kotahi me he roopu tīkiti ōrite.
Wā urupare tuatahi o te toharite = wā urupare tuatahi katoa ÷ tikiti me te urupare tuatahi
For each included ticket, measure from ticket creation to the first human public reply. Add those durations, then divide by the number of included tickets. Use either calendar time or business time consistently.
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Tautuhi harikoa me te pokaputaka tautoko kotahi
Whakamatau a SupoviaPēhea te mahi a te tatau whakaatu-roa
Taapiri nga tauhinga tua-tuatahi
Whakarapuhia te wā mai i te waihanga tīkiti ki te whakahoki tumuaki a te tangata tūmatanui mō te rōpū tīkiti i tohua.
Wehewehe i ngā pūkoro kua uru mai
Divide the total duration by the number of tickets that have a first response.
Tautuhia te ine i mua i te whakataurite
Kāore te wā tauutuutu tuatahi e mutu i te urupare tumatanui a te tangata. Kāore ngā whakaaetanga aunoa e whakapaohia ki ngā urupare tangata ki te kore tēnā te whakamarama marikita e whakamahia e ia rīpoata.
Kia rerekē te tikanga o te haora maramataka me te haora mahi. Whirinakia tētahi me tautohotohu ia; e tiaki ana tēnei tatauranga i te waeine i whiriwhiritia e koe, kāore i te whakapae he whāinga ā-ao.
Ko te toharite he tirohanga anake
He iti te maha o nga whakautu tere ka taea e te whakatau toharite kia piki ake. Arotakea te pokapū-toha me te tohatoha i roto i tō papapatuhi tautoko i te wa e hiahia ai koe ki te mārama i ngā tatari noa me ngā tatari tino kino.
Whakataurite nga waahi me te whakaaturanga wā kotahi. Ko te īmēra, te karere me te korero piriti he mahi rerekē te nuinga, kia kaua e whakatuakina tahi me te ahuatanga.
Whiwhinga whakaaro tatauranga wā urupare tuatahi
Kia whai wāhitau atu anō i te auautoma?
Ko te kalkuletā nei he kaupapa mō te tuatahi o ngā whakahoki tūturu a te tangata. Mēnā ka whakamahi tō whakahaere i tētahi atu whakamārama, tuhia atu me arotake tahi i runga i ia wāhanga.
Me whakamahi ranei i te wā ohinga pakihi me te wā maramataka?
Either can be useful, but do not mix them. Add durations measured under the same definition and select the matching unit.
Ka tukuna atu ngā tatauranga tīkiti me ngā wā whakautu ki a Supovia?
Ki te tono koe mō te PDF anake: ka tukuna atu ki a koe, ā, kāore e penapenahia. Ki te kore, ka noho tonu ngā raraunga tāuru me ngā hua ki tō pūtirotiro. Ko te ingoa o te taputapu, te reo o te whārangi me te mōhio mēnā i tukuna he PDF anake ngā raraunga ka riro i ngā tātari raraunga.