Verengesa mhinduro dzinoshanda
Verengera mazvinzwa anofananidza nehuzvinyiko hwako hwesurveyi—zvakajairika 4 ne5 pane skeli yenhlanu.
Mapfree CSAT calculator
Guramidzai mhinduro dzevashandi vemukurudziro zivepazana rimwe nerimwe rezinzwisiso. Kuverengesa kwakakurumbira kunogara muhombindizira yako here uye hakushanda nekuda kwekuisaini.
CSAT = akapindira kupindira ÷ total responses × 100
Kune mutanho unoshandura-mhini wenhoroondo dzeshanu, mhinduro dzinoratidzirwa 4 kana 5 zvakajwawo zvinoverengerwa sendega dzakagona. Chengetedza mbudziso neskeri pamutauririro wakafanana pamusananguko.
Qualtrics yekuzunguza CSAT nziraZvimwe zvinhu zvemahara ekubatsira vasomikomuniti
Shandura seipi dzekutambudzika muzvikamu zvakarongeka
Edza SupoviaZvakadii zvikamu zve CSAT
Nyora mhinduro dzose
Enter the total number of valid responses from the same survey and reporting period.
Peresenti yekuverengesa
Kaliyureta inobvisa mhinduro dzinogutsa nezvochechi mhinduro uye inozidikitsa neshanu zana.
Chii CSAT inosunga
Mhosva yekufadzwa kwevanhu inoenzanisa chikamu chevavatauri vakasarudza mhosva yekufadzwa. Inokosha mushure mekusangana nerutekero, kuwana zvinhu kana nhanho yekutsanangura.
CSAT inoratidza mhinduro dzakaunganidza, kwete rimwe nerimwe mushandiri. Rekoda mbudziro, scale, channel uye survey timing kuti kuenzaniswa kurambe kunobvuma.
Shandisa mhedzisiro iyi neshirikidzo
Kuenzanisa zvinofanana nezvinofanana: mbudziro imwechete, muganhu wokufadza uye windo yezvipindiro. Samupi diki inogona kusundikazve nesharpness kana mhinduro imwe ichinochinja.
Pamusanidza peresenti ne voliyumi yekupindura uye mafeedback anobatanidza mukati mesistem yako yekuzivirira. Paji iri haringakodzer kana kusungira rimwe nerimwe.
CSAT calculator mibvunzo
Ipi zvajibu zvinofanira kuverengwa sezvakagutsa?
Pazasi rechitatu rechokwanisidzira, kupatanidza 4 uye 5 kunogara kunoverengwa sezvakaenzana. Kana mubvunzo yenyu inoshandisa rimwe scale, tsanangudza sarudzo dzinegumigumi bere gore kupikisana matokumutano.
Ndiko kuti calculator iyi inotyora data yechiyero?
Kwete. Kuverengerwa kwakaitwa mubrowser yako. Supovia analytics inogamuchira chete zita retool uye rurimi rwepeji, haigamuchiri kuverengerwa kwamazvikamu kana score yakaverengerwa.
Punganewo CSAT kuburikidza nechimwe chimwe channel?
Unogona, asi zvakadaro pamusoro pekukurira, scale, threshold uye measurement window zviri padhuze. Channel uye response-rate differences vanogona zvimwe nzira kusagadzikana kuratidzirwa.