Verengesa mhinduro dzinoshanda
Verengera mazvinzwa anofananidza nehuzvinyiko hwako hwesurveyi—zvakajairika 4 ne5 pane skeli yenhlanu.
Mapfree CSAT calculator
Guramidzai mhinduro dzevashandi vemukurudziro zivepazana rimwe nerimwe rezinzwisiso. Kuverengesa kwakakurumbira kunogara muhombindizira yako here uye hakushanda nekuda kwekuisaini.
CSAT = akapindira kupindira ÷ total responses × 100
Kune mutanho unoshandura-mhini wenhoroondo dzeshanu, mhinduro dzinoratidzirwa 4 kana 5 zvakajwawo zvinoverengerwa sendega dzakagona. Chengetedza mbudziso neskeri pamutauririro wakafanana pamusananguko.
Qualtrics yekuzunguza CSAT nziraZvimwe zvinhu zvemahara ekubatsira vasomikomuniti
Shandura seipi dzekutambudzika muzvikamu zvakarongeka
Edza SupoviaZvakadii zvikamu zve CSAT
Nyora mhinduro dzose
Enter the total number of valid responses from the same survey and reporting period.
Peresenti yekuverengesa
Kaliyureta inobvisa mhinduro dzinogutsa nezvochechi mhinduro uye inozidikitsa neshanu zana.
Chii CSAT inosunga
Mhosva yekufadzwa kwevanhu inoenzanisa chikamu chevavatauri vakasarudza mhosva yekufadzwa. Inokosha mushure mekusangana nerutekero, kuwana zvinhu kana nhanho yekutsanangura.
CSAT inoratidza mhinduro dzakaunganidza, kwete rimwe nerimwe mushandiri. Rekoda mbudziro, scale, channel uye survey timing kuti kuenzaniswa kurambe kunobvuma.
Shandisa mhedzisiro iyi neshirikidzo
Kuenzanisa zvinofanana nezvinofanana: mbudziro imwechete, muganhu wokufadza uye windo yezvipindiro. Samupi diki inogona kusundikazve nesharpness kana mhinduro imwe ichinochinja.
Batanidza chikamu chezana nenhamba yemhinduro nemashoko anotsanangura mukati megadziriro yako yekushuma. Peji ino haikwidziri kana kuchengetedza chimwe chezvinhu izvi nemaune: nhamba yemhinduro dzinobva papeji ino dzinongobuda muPDF yaunotikumbira kuti tikutumire.
CSAT calculator mibvunzo
Ipi zvajibu zvinofanira kuverengwa sezvakagutsa?
Pazasi rechitatu rechokwanisidzira, kupatanidza 4 uye 5 kunogara kunoverengwa sezvakaenzana. Kana mubvunzo yenyu inoshandisa rimwe scale, tsanangudza sarudzo dzinegumigumi bere gore kupikisana matokumutano.
Ndiko kuti calculator iyi inotyora data yechiyero?
Kwete. Kuverenga kunoitika mubhurawuza yako, uye PDF yaunokumbira inotumirwa kwauri uye haichengetwi. Supovia analytics inongogamuchira zita rechishandiso, mutauro wepeji uye kuti PDF yakatumirwa here, haimbogamuchiri nhamba dzemhinduro kana zvibodzwa zvakaverengwa.
Punganewo CSAT kuburikidza nechimwe chimwe channel?
Unogona, asi zvakadaro pamusoro pekukurira, scale, threshold uye measurement window zviri padhuze. Channel uye response-rate differences vanogona zvimwe nzira kusagadzikana kuratidzirwa.