Group recommendation scores
Cherekedza 9–10 responses se promoters, 7–8 se passives uye 0–6 se detractors.
Chinanguro chenguva dzose cha NPS
Nyora mapoka matatu emutevedzeri kubva kumubvunzo wako we0–10 kuti ukarukirire NPS nekukurumidza mubrowser rako.
NPS = percentage of promoters − percentage of detractors
Vakakwanira vanoratingisa 9–10, vakastarisanwa 7–8 uye vanosagira 0–6. Vakastarisanwa vaitwanzvwa mucount yese yekupindura asi hazvigone kunzwa directly mukuteta.
Bain yzvaziso yeNPS (Net Promoter Score) yemutemo.Zvimwe zvinhu zvemahara ekubatsira vasomikomuniti
Ire mutsiko yose yekukurukudzirana neparubatsiro mumawako e2e e2e esupport
Edza SupoviaHow the NPS calculation works
Bvisa mapoka akasiyana-siyana
Gawanai huwandu hwe boka rimwe nerimwe neshoma zese dzakakwana kubva pakusvika kwakafanana.
Gura detractors kubva kuna promoters
Bvisa chiVeruzha chevatambi kubva kunhamba dzevatambi uye tumira skoro kusvika paduwure repakati.
Chii chinhu chinoratidza NPS nhamba
NPS ndiyo skoro kubva −100 kusvika 100 iyo inobva pa chidemutauro chinongofadzira 0–10. Madhakisi anoshanda mumatanho epamusoro nekuti ari paduku chese, kunyangwe adzikuganwirwa zvakapasi.
Pupu rehwaro hairisiri kuti sei vasungano vakavhumidzira. Shandisa feedback yemutsauko uye kuunganidza survey inogara kuti wandike muganhu.
Todzikana ang mafomu akajairika
Chengetedza kunyora kwemubuuziro, vumirodzai, channel uye mwindow yekukumbira yakazvigara. Shanduko kune chero chimwe ichi inogona kusundia skoro kunze kwe customer experience.
Zvakamira agura iyo panguva dzeshumo-zvakabatanidza data mukati mekati ekushandisa kwakatenderedzwa nemuorganizesheni yenyu. Ichi calculator hachina kunyora icho.
I'm ready to help translate NPS calculator questions to Shona. Please provide the specific questions you'd like me to translate.
Ndei sei dzinogara dzakatsikira?
Maporesiti a 7 nea 8 ndivo vapasivi. Hazvina kuongezwa kana kubvisa zvakarongeka, asi anogara mukuwedzana kwemhinduro yese inoshandiswa kuverenga zvikamu zvevapromheri neavabvisi.
Sei NPS ichigona kuva negativhi?
Isikoro ndiro ruzivo rwevashambidzi kunatsira ruzivo rwavaregeshemi. Inotikura kana huwandu hwavaregeshemi huri hukuru.
Supovia haina kuzvishandira mhando dzangu dze survey?
Aiwa. Kuwanda nekupedzisa kumire mumushanzi wako. Analytics inogamuchira chete zita retool nerungu saka kushandiswa kwetool kunogona kuwedzerwa pasina data yekutsvagisisa.