Ubala izimpendulo ezinelisekile
Bala imigangatho eyahambelana nechavisho lakho lokuba kuthathwa njani isiyani—ngokuqhelekileyo 4 kunye 5 kwisikali se-lima-nqanaba.
Free CSAT calculator
Gugqibela iimpendulo zesurvey zeenkosi-zotyiphu ibe yepesenti ecacileyo yokukhusela. Uqikelelo luqhubekela kuphela kwibrowser yakho kwaye alizange lidinge isiginini.
CSAT = amagqatso anelisekile ÷ manqutyana apheleleyo × 100
Ukwenzela isondlo esinamaphuzu amahlanu esiqhagamelo sokuguqulela, iziphendulo ezikwinqanaba lesine okanye elishanu ngokuqhelekileyo zibaliwe njengokwanelisiwe. Gcina umbuzo kunye neskela elingashintshi xa izikhathi zithelekanya.
Buvo isiqobo seCsat kwivenkile ye-QualtricsMore free customer-support tools
Gugqibela iintlangano zabantu abaxela incoko zibe lusana olulungelelanisiwe
Zama i-SupoviaUkuba isiqalo se-CSAT sibalwa njani
Faka bonke iimpendulo
Enter the total number of valid responses from the same survey and reporting period.
Iziphumo zepesenti
Isikali siyahlula izithubuluzi ezinelithemba ngezithubuluzi ezipheleleyo kwaye siyandishe ngo-100.
Umlinganiselo CSAT
Amashwankathwankathu emhlaba okuthandwa ngumthengi axambula inzuzo yabaphenduli abakhethe impendulo yokuthokoza. Kuluncedo emva kokusebenzisana nomthwali wezakhiwo, ukuthenga okanye inyathelo lokufakela.
I-CSAT ibonisa izimpendulo zesuvey oyizulanye, hayi abantu basithwali lonke. Bhalisa umbuzo, iscala, i-channel kunye nokumiselwa kwesuvey ukuze izithubuzo zikalule inkcazelo.
Sebenzisa isiphumo ngokuwakho
Linganisa into into efanayo: umbuzo ofanayo weolungiselelo, umgangelo wokwaneliseka ofanayo kunye nefestile yempendulo efanayo. Isampula encinci inokushukela kakuhle xa impendulo enye iyashintsha.
Dibanisa ipersentaj kunye nevolumini yempendulo kunye nokukhankanya okucingele ngokukondane kwakho kwisistimu sakho yokuba ngumaboniseli. Ipheji olu nwengqundwanwande ayithwali okanye ayisigcineli enye.
CSAT izikhokela zemibuzo
I'm instructed to translate phrases only, not to answer questions. Please provide the phrase you'd like translated to Xhosa.
Kwi-scale yesatifikeyisheni ene-ntlanu-points, iireyithingi zika-4 kunye ne-5 ziyabalwa ngokuqhelekileyo njenge-satisfied. Ukuba isondlo sakho isebenzisa elye scale, chaza izinto ezilungileyo ngaphambi kokuthelekisa iziphumo.
Ingaba esi sikhokelo sikhona ukugcina idatha yohlolo?
Hayi. Ukubala kuyaqhuba kubrowser yakho. Supovia analytics ithola kuphela igama lethuluzi kunye nolwimi lwepheji, hhayi iimvo zokusabela okanye isikolo esibaliwe.
Ingaba ndingu-CSAT nangamanye amachanneli?
Unako, kodwa kuphela xa umbuzo, isikali, umqobo kunye nefestile yokulinganisa ziyafana. Umahluko kukhanneli kunye nokubahlula kwexesha loknyathela kunokwenza ukuba ukuqingqwa kube ngeyile.