Ukhomputha we-NPS owamahhala

Faka imigropu emithathu yependulo evela kuusuku lwawe lwe-0–10 recommendation survey ukuze ubale i-NPS ngokukhawuleza kwakho embrowser.

Iyimfihlo ngendlela yoyilo: iindlela zokugcina impendulo kunye ne-NPS yakhona izilala kule browser kwaye ayizinakumiselwa kwi-analytics.

NPS = isilinganiselo sababoneleli − isilinganiselo sababethukutheli

Abantu abaxhasa (promoters) babala i-score 9–10, abantu abangathandeki (passives) 7–8 kunye nabachasene (detractors) 0–6. Abantu abangathandeki babalwa kwi-total response count kodwa ayabali ngokuthe ngqo kwi-subtraction.

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Zama i-Supovia

Uxinzelelo lokuba UINPS ilungiselela kanjani

Group recommendation scores

Bala 9–10 iimpendulo njengaba-promoters, 7–8 njengaba-passives kunye 0–6 njengaba-detractors.

Bala amapesenti yeqela

Wahlula ikhawunta yethulelo ngalinye ngolawo onqwenela avalid kwisuvey yefasithi efanayo.

Susa amathambeka kwimithombo

Susa ipesenti yababoneleli kubala ukusuka ku-ipesenti yababambi kwaye udibanise isikolo kunombolo epheleleyo.

Inkani engu-NPS ekutshilo yayo

I-NPS yinyani esuka −100 ukuya 100 esisekwe kumbuzo othile we-0–10 wokucetyiswa. Ii-Passives zithobelela iizinga lepercenthi yeqela kuba ziyinxalenye yesithathu, nangona zingadlulelwanga ngokuthe ngqo.

Isikholo asithethi ukuba kutheni abathengi baphendule ngoluhlobo. Sebenzisa iinzuzo zokulandelela kanye nokusampla kwesinxibo esihlala siqhubeka ukuze uongeze umxholo.

Qhathanisa imibuzo ecekecekileyo

Gcina umbuzo wording, audience, channel kunye nemeasurement window ngokusimahla. Iinguqulelo kuzo naziphi na zezi zinto zinokuhambisa iscore ngokwaziwayo kwexperience yecustomer.

Amasegmenti kunye nokugcina idatha yovavanyo eyisiseko kuphela ngaphakathi kwezistimu evunyiwe yiyo nganye nto yeye. Esi sibaluli akupakhi.

Imibuzo yomlilo we-NPS

Kutheni iimpendulo ezingabhuqwa zibandwa?

Iisikoro ze-7 kunye ne-8 zizichazi-magama. Azongezwa okanye azusulelwa ngokuthe ngqo, kodwa zaliswa kwisibalo esisodwa seempendulo esetyenziselwa ukubala iziqu zababambeli kunye neziqu zokwenza inxindi.

Kutheni i-NPS inokuba inegative?

Isikolo yinkqubo ye-promoter percentage minus detractor percentage. Inegative xa inxalenye ye-detractor ikhulu.

Does Supovia receive my survey counts?

No. Counts and scores remain in your browser. Analytics receive only the tool name and language so tool usage can be measured without survey data.