Khetha enye incazelo yexesha
Nquma ukuba ingxelo isebenzisa ixesha lekhalenda okanye ixesha lesikolo, kwaye igcine lo mva kuzo zonke iithikiti eziqulathwe.
Incali yesiqalo sokuphendula ngokulinganayo
Measure how long customers waited for the first human support reply. Use one explicit time unit and a consistent ticket cohort.
Ixesha le-response yokuqala engaphakamileyo = ixesha elipheleleyo le-response yokuqala ÷ iitikethi ezinexesha le-response yokuqala
Kwiindawo zonke ezibandakanywe, linganisela ukusuka kukwenziwa iticket ukuya kumphenduli wokuqala wumntu oyintloko. Dibanisa ezi milinganiselo, emva koko yahlula ngenani letickets ezibandakanywe. Sebenzisa ixesha lekalenda okanye ixesha lesebenzisa ngokuqingqisulelileyo.
Hlola indlela yokuqala-ukundibuzela-ixesha kwi-ZendeskMore free customer-support tools
Phendula ngokukhawuleza nge-inbox enye eqheleneyo yokusekela
Zama i-SupoviaIndlela yokulungisela ixesha lesiphendulo
Engeza umzila wokuphendula kuqala
Yongeza ixesha ukusuka kubulunga be-ticket ukuya kwokuqala okwamuntu onzima ophawulweyo kwinxalenye ye-ticket enokuthethwa ngqo.
Wahlula ngamathikiti aqutyuliweyo
Yahlula isiqingatha setayimini ngu-nombolo yeethikiti ezinentombazane yokugqibela.
Chaza i-metric ngaphambi kokulinganisa
Ixesha lokuphendula kuqala litshukumisa kuphela kwisikhokelo sokuqala somuntu omntu. Iingxelo zokuvuma zixheswa ngokuzisebenziselwa kumatshini akumele zisisanqisiwe nemihlahlo yabanthu except ukuba iyo ngumgangelelo echanekileyo esetyenziselwa wonke umabini.
Iiyure zekalenda kunye neyure zeshishini zibuza imibuzo eyahlukeneyo. Khetha enye kunye neyibile ngokusobala; le calculator igcina iyunit oyikhethileyo endaweni yokuqikelela inzizwa yehlanu.
Isiqalo sisixhumanelo esinye kuphela
Iinqaku ezimbalwa eziliqela eliphakamileyo zinokukwazi ukukhula isicatshulwa. Jonga i-median kunye nokutsatsulwa kwindlela yakho yenkxaso xa kufuneka unzulelisise izikhathi eziqhelekileyo kunye ne-worst-case waits.
Ifana ikhanyonuziwe ngazo iindlela zoxilongwane naipryothi lerinxaso. I-imeyili, imiyalelo yoxilongwane, kunye nekuvimba ekusuka koqobo ihlala inomsebenzi owahlukeneyo kwaye ayifaneli ukuba iyongezwe ngaphandle kwesibonelelo.
Ikhompyutha yesixeko senxalanye yokuphendula okokuqala
Kaya ukuba iinotification zokubuyisela ziomelele?
Esi calculator yenzelwe ukuphendula kwakuqala kumntu onefeme. Ukuba inkokheli yakho isebenzisa enye inkcazo, yiyaleyo kwaye uyisebenzise ngokuqinisekileyo kuyo yonke ixesha.
Ngaba kufuneka ndingene ngexesha lesikolo okanye ngexesha lekalendera?
Nokubini kunokuba lusizo, kodwa ungawaxumani. Yongeza imigangatho elinganiswe ngolungelelwaniso olunye kunye nokukhethwa kuyuniti efanayo.
Ayiphi na iinombolo zetickets okanye iindlela zokuthutha ezithunywe ku-Supovia?
Hayi. Iinputs kunye nemiphumo ihlala ibrowser yakho. Uhlalutyo lufumana kuphela igama lethuluzi kunye nolwimi lwepheji.